Timeline and Scope
In 2019, the rate of damages to Crown Castle’s underground infrastructure was growing in the southern U.S., particularly Texas and Florida. In an effort to identify the cause of the damages, Crown Castle realized that it could benefit from more granular data than the repair- and claims-focused information it was gathering. In response, Crown Castle added several additional fields into its existing system for collecting damage data which could be leveraged toward damage prevention, including CGA DIRT data fields and others that could help the company identify the circumstances and specific excavators causing damages.
In 2020, which the company calls a “learning year,” Crown Castle joined CGA and used the opportunities associated with its membership to engage more deeply with other industry stakeholders. During this time, Crown Castle also established monthly meetings with its contract locating firm to review mismarks, interfaced with contractors who were causing damages, and engaged in a dialogue with Texas811 and Sunshine 811 to better understand state regulations and processes.
In 2021, armed with data and information gathered in its learning year, Crown Castle established a Damage Prevention Committee for its southern region under the guiding principles that the work to reduce damages would be collaborative, comprehensive, and would create and reinforce an organic culture of damage prevention throughout all layers of the organization.