2020 DIRT Report Tools & Resources
The 2020 DIRT Report’s analysis found that in an unprecedented year, damage trends remained remarkably consistent: Year over year, a handful of damage root causes persist in driving the vast majority of damages. In 2020, the top five damage root causes accounted for almost 70% of total damages. The 2020 Report also recommends that damage prevention stakeholders examine how they are addressing these specific root causes: failure to notify 811, failure to pothole and/or maintain clearance, and facilities not marked or marked inaccurately due to locator error or the presence of an abandoned facility.
To help the industry better understand damage prevention in 2020, several one call centers submitted data on ticket volume and late locates for the 2020 DIRT Report. CGA and the Data Committee would like to thank participating call centers, whose data illuminated another 2020 trend: a significant increase in homeowner tickets.