Starting the Process
Each year, one call centers process approximately 35 million underground utility locate requests in the United States, making them the first step in the damage prevention process. These organizations are much more than ticket processing centers; their staffs create and execute training and educational programs and implement new technologies that make the one call process more efficient for all stakeholders.
The OCSI Committee is made up of one call representatives as well as CGA members who participate in the one call process. The committee enhances damage prevention efforts by serving as subject matter experts for one call processes; providing statistical support for CGA programs; and acting as a link between national and local damage prevention efforts.
Organized as the One Call Systems International (OCSI) Committee in CGA, OCSI offers a forum for one call system employees and board members to discuss trends from the other CGA committees on a local level. OCSI began as an independent organization in 1985 and elected to join CGA as a committee in 2003.
One Call Centers collect center statistics and state information through a data collection tool. For one call contacts to access the tool, visit www.cga-onecall.com.