Press Release

New Common Ground Alliance Research on Utility Locating Industry Points to Stressed Damage Prevention System

New CGA White Paper: Insights into Improving the Delivery of Accurate, On-Time Locates

  • 29 October 2020
  • Author: Sarah Daley
  • Number of views: 3418

CGA’s new White Paper details insights into improving timely, accurate locates based on locating industry surveys and interviews

WASHINGTON (Oct. 29, 2020) Common Ground Alliance (CGA) – the national nonprofit trade association dedicated to protecting underground utility lines, people who dig near them and their communities – today announced the publication of a new White Paper based on recent research among locating stakeholders that points to an often strained damage prevention system.

CGA White Paper: Insights into Improving the Delivery of Accurate, On-Time Locates analyzes data from a survey of more than 400 locate technicians, information gleaned from in-depth interviews with 20 locating managers and industry decision-makers, and damage data from CGA’s 2019 DIRT Report to paint a picture of how the locating industry is working to manage the increasing volume and complexity of tickets.

As the 2019 DIRT Report details, one call transmissions continue to rise, and in 2019, each construction dollar spent resulted in more one call transmissions than in years prior. At the same time, damages trended upward for a fifth consecutive year and were estimated to have cost $30 billion in 2019 alone. Root cause analysis identified locating issues as contributing to 28% of damages to buried utilities last year. Taken alongside the detailed quantitative and qualitative research among locating technicians and decision-makers from the Locator White Paper, CGA’s most recent data indicates an often overburdened locating process is negatively impacting the entire damage prevention system.

The new CGA White Paper: Insights into Improving the Delivery of Accurate, On-Time Locates summarizes the findings of CGA’s recent survey of locate technicians and one-on-one interviews with locating managers and decision-makers and shares four key takeaways that the damage prevention industry can leverage to achieve timely, accurate locates:

  1. The volume and variability of tickets are huge challenges for the locating industry.
  2. White-lining and updated facility maps may be the damage prevention industry’s most effective paths to timelier and more accurate locates.
  3. Retaining an experienced workforce is likely to produce better safety outcomes.
  4. Reimagining relationships between key stakeholders can dramatically move the industry forward.

Biggest Challenges Facing the Locating Industry as a Whole, According to Locate Technicians Surveyed

(SOURCE: Figure D, CGA White Paper: Insights into Improving the Delivery of Accurate, On-Time Locates)

“Locating is at the very core of the damage prevention process, and the DIRT data indicates it faces specific pressures in the damage prevention system,” said Sarah K. Magruder Lyle, president and CEO of CGA. “Our new Locator White Paper is a powerful tool for the industry as we look for ways to make damage prevention more effective and efficient. The Paper illuminates the locating industry’s commitment to safety, as well as its challenges in managing ticket volume and retaining an experienced workforce. I encourage all damage prevention stakeholders to consider the key takeaways and insights.”

“As we see damage root cause groups equalizing in the 2019 DIRT Report, it’s never been more important for us to consider how we can strengthen each part of the damage prevention process,” said Josh Hinrichs of ELM Companies and vice-chair of the CGA Board of Directors. “On behalf of CGA, I’d like to thank the locate technicians, locating managers and utility company representatives who oversee locating functions for their enthusiastic participation in the research that informed this White Paper. The locating industry’s eagerness to partner on solutions that drive better safety outcomes is certainly reflected in CGA’s second White Paper, as are several thoughtful suggestions for improving locate accuracy and timeliness.”

CGA White Paper: Insights into Improving the Delivery of Accurate, On-Time Locates is available to non-members of CGA until Nov. 30, 2020.


About CGA

CGA is a member-driven association of nearly 1,700 individuals, organizations and sponsors in every facet of the underground utility industry. Established in 2000, CGA is committed to saving lives and preventing damage to North American underground infrastructure by promoting effective damage prevention practices. CGA has established itself as the preeminent source of damage prevention data and information in an effort to reduce damages to underground facilities in North America through shared responsibility among all stakeholders. For more information, visit CGA on the web at

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Categories: Press Releases
Tags: News

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