3.4 One Call Center Governance

One Call Center

Practice Statement:

The one call center is governed by a board of directors representing the diverse makeup of the constituent groups (for example facility owners/operators, designers, contractors/excavators, and government).

Practice Description:

To ensure that a one call center functions to the best benefit of the entire community, it is governed by a board of directors made up of representatives of the stakeholders. Board members are from a variety of industry types, such as facility owners/ operators, contractors, designers, project owners, and government representatives. Each board member is knowledgeable in their own industry and of how it interacts with the one call center and all of the represented stakeholders.


  • One Call Systems International Voluntary Recognition Program
  • Existing operating practices from various states’ one call centers
  • NTSB Safety Study (NTSB/SS-97/01; PB97-917003)


One Call Center One Call Center

Facility Owner Facility Owner

Excavator Excavator

Locator Locator

Project Owner Project Owner

Designer Designer