3.10 Printed Ticket Recall

One Call Center

Practice Statement:

The one call center can provide a printed copy of any ticket for a period of time determined by applicable statutes.

Practice Description:

In the event a damage investigation, litigation, or other event occurs, it often is necessary to have a hard-copy printout of a locate request ticket. Local governments have statutory requirements for record retention in such cases. The one call center has the ability to produce, as necessary, a copy of a location request ticket for the appropriate statutory period.


  • One Call Systems International Voluntary Recognition Program
  • Existing operating practices from various states’ one call centers
  • 49 CFR Part 198
  • NTSB Safety Study (NTSB/SS-97/01; PB97-917003)


One Call Center One Call Center

Facility Owner Facility Owner

Excavator Excavator

Locator Locator

Project Owner Project Owner

Designer Designer