The one call center provides users a means of direct, electronic entry of locate requests that maintain comparable ticket quality to an operator-assisted entry.
The one call center has interactive data communications sufficient to permit remote data entry for members and excavators. The remote interface validates the input information and allows the user to make corrections if necessary. This correction is accomplished by referencing the same geographic database used at the one call center when taking a called-in request. This process ensures that the ticket quality is maintained for all tickets.