3.11 Documented Operating Procedures, Human Resource Policies, and Training Manuals

One Call Center

Practice Statement:

The one call center has documented operating procedures, human resource policies, and training manuals.

Practice Description:

The one call center has documented operating procedures, human resource policies, and training manuals. Training manuals, practices, procedures, and policies are on the premises in a designated area or place, are dated, and are available for reference.

References:

  • One Call Systems International Voluntary Recognition Program
  • Existing operating practices from various states’ one call centers
  • NTSB Safety Study (NTSB/SS-97/01; PB97-917003)